Troubleshooting

If you are having problems there should be a relatively simple solution with this device. Check your connections, power supply, and batteries to begin with. That should eliminate 80% of the problems users are having. Here are some other common problems.

• If the picture is on the title mini screen, but does not display on the TV screen, the file may have been deleted or the disk may be corrupt. Use a different disk and recreate the album.
   

• If you get the error “Unable to read images” on the TV screen, you may have one of several problems. You may have more than 40 pictures on the disk, have the pictures in the wrong size, resolution or file type. Most of these problems occur when people do not use the software to create the albums before using the disk in the device. Each file must be less than 120 KB, and if the files are larger the software automatically compresses the picture to the optimal size. The images also must be in 640 x 480 resolution which the software also fixes.
   

•  Check the disk type. The Microsoft TV Photo Viewer only works with High Density Disks (HDD) and not Apple Macintosh or LDD. Most disks used on the market are HDD anyway.

Replacement Parts

TV Photo Viewer software CD-ROM
(part no.Q09-00003)

Remote control (part no. Q09-00004)

To order a replacement part, U.S. customers can contact the Microsoft Order Desk at:
(800) 360-7561 (Monday through Friday, 8:00 A.M. to 7:00 P.M. Eastern time).

Other Resources: 

Microsoft TV Photo Viewer Troubleshooting page

Microsoft TV Photo Viewer Product Support Services page