Microsoft is nothing if not responsive to its customers. In fact, it’s hyper-responsive. That’s why we’ve ended up with feature-bloat in both Microsoft Windows and Microsoft Office as the company has tried to please everyone by including everything-but-the-kitchen-sink in its software.
And that’s why Microsoft will ultimately try to quell the embarrassing Windows Vista debacle by making a bold move with Windows 7 to win back customer loyalty and generate positive spin for its most important product.
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