Imagine you're a cook, assigned to get 20,000 people eating in a crowded cafeteria to exchange their regular meal for a new dish. You'd need to consider and accommodate each diner's personal preferences without mixing them up, as quickly and with as little impact on the meal as possible. Imagine the organization and planning ahead of you and the kitchen staff. Sound stressful? Welcome to the world of upgrading enterprise software. Information technology (IT) professionals face many analogous challenges when upgrading a company's enterprise desktop software. As any conversion must take place as transparently as possible, with minimal disruption of work, tools are an important element to help plan, manage and roll out new software.
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