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ActiveWin.com Letter to the Editors: MSN 8 - They Call this Support? | |
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| Time: 01:58 EST/06:58 GMT | News Source: ActiveWin.com | Posted By: Robert Stein | ||
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"To some I come off as a Microsoft fanboy. It’s true that I believe the vision of Bill Gates and the dedication MS puts into its products makes them worthy our respect. However this mega corporation is not infallible. Even I have had problems with them. As recently as this weekend. What follows are actual transcripts of my experiences with MSN support after encountering a very simple problem. What happens when you are signed up for MSN accidentally?" | ||
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| #1 By 2138 (81.182.56.183) at 6/4/2003 2:38:41 AM |
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well, well, well,
i was having the same problem as you but it was few months ago. well, it took me about three months to redo my subscription for mns8, plus i was in europe at this time, and their numbers do not work if you are calling from outside the U.S. i guess it will take about the same time. all my helpers were trying to figure out why i wanted to cancel my accout subsription but i kept telling them i do not want to cancel, i wish to change/upgrade my subscription with you. so i went to get technical help, but not for the software/subscription; but for help with thier help. i asked if they had a high school certificate becuase they do not appear to have a collge certificate. |
| #2 By 2138 (81.182.56.183) at 6/4/2003 5:31:38 AM |
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i did not realize that msn8.5 was final already. give me a link to download, my about msn8 does not show 8.5 just 8.0
belto... ps...i tried the first beta, but it gave me some problems so i uninstlled it but i am really looking forward to this because you can manage your bookmarks more logically than before and it does have much improved features. i guess customer help will never change, it just like any other ones. i have problems with my online banking and i had to call them form europe and this stupid person i was talking with finally realized finally i was calling from europe and then she had this brain storm "the european internet is NOT compatible with U.S. internet" she sounded so sincere! This post was edited by belto on Wednesday, June 04, 2003 at 06:04. |
| #3 By 931 (67.35.53.157) at 6/4/2003 5:42:03 AM |
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omfg I would have lost it with those people around the 3rd chat session. (then again I never would have bothered with a chat session and would have pickedup the phone first.) Give ms my cc#... hahaaah never.
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