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Microsoft criticized about flaw in new product | |
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| Time: 08:30 EST/13:30 GMT | News Source: The Mercury News | Posted By: Todd Richardson | ||
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Last month, Microsoft began selling a new software program to help small companies manage their relationships with customers. But the new business has given the software giant some customer-relationship headaches of its own. E-mail messages sent through Microsoft CRM contain a subject line with a cryptic mix of numbers and letters. Some Microsoft customers worry that the messages bear too strong a resemblance to spam -- the automated, unsolicited e-mail messages that flood the in-boxes of Internet users every day. Jeremy Whiteley, chief executive of Promarketing Gear in Bellevue, Wash., said the spam filters used by some of his customers are set up to block any e-mail containing random strings of letters or numbers in the subject line. Even if they do manage to get through, messages with a jumble of code in the subject line ``look extremely unprofessional and confusing to my less tech-savvy clients,'' Whiteley wrote last week in a message to Microsoft's CRM user group. | ||
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