| ActiveMac | Anonymous | Create a User | Reviews | News | Forums | Advertise |
|
|
|
User Controls |
|
New User |
|
Login |
|
Edit/View My Profile |
|
|
|
|
|
|
|
ActiveMac |
|
Articles |
|
Forums |
|
Links |
|
News |
|
News Search |
|
Reviews |
|
|
|
|
|
|
|
News Centers |
|
Windows/Microsoft |
|
DVD |
|
ActiveHardware |
|
Xbox |
|
MaINTosh |
|
News Search |
|
|
|
|
|
|
|
ANet Chats |
|
The Lobby |
|
Special Events Room |
|
Developer's Lounge |
|
XBox Chat |
|
|
|
|
|
|
|
FAQ's |
|
Windows 98/98 SE |
|
Windows 2000 |
|
Windows Me |
|
Windows "Whistler" XP |
|
Windows CE |
|
Internet Explorer 6 |
|
Internet Explorer 5 |
|
Xbox |
|
DirectX |
|
DVD's |
|
|
|
|
|
|
|
TopTechTips |
|
Registry Tips |
|
Windows 95/98 |
|
Windows 2000 |
|
Internet Explorer 4 |
|
Internet Explorer 5 |
|
Windows NT Tips |
|
Program Tips |
|
Easter Eggs |
|
Hardware |
|
DVD |
|
|
|
|
|
|
|
Latest Reviews |
|
Applications |
|
Microsoft Windows XP Professional |
|
Norton SystemWorks 2002 |
|
|
|
Hardware |
|
Intel Personal Audio Player 3000 |
|
Microsoft Wireless IntelliMouse Explorer |
|
|
|
|
|
|
|
Site News/Info |
|
About This Site |
|
Affiliates |
|
ANet Forums |
|
Contact Us |
|
Default Home Page |
|
Link To Us |
|
Links |
|
Member Pages |
|
Site Search |
|
Awards |
|
|
|
|
|
|
|
Credits |
 |
Why Microsoft could actually fail at CRM | |
|
||
| Time: 05:22 EST/10:22 GMT | News Source: ZDNet | Posted By: Alex Harris | ||
|
With Microsoft making a foray into the CRM market, analysts are split over its chances for success. Ovum analyst David Bradshaw is one of the more cynical voices. Microsoft said in early July that it would enter the growing CRM market, and plans to release two modules (one for salespeople and the other for customer service representatives) by year's end. Hurwitz Group analyst Sharon Ward has called the company's entry into the market "one of the biggest CRM-related events to occur in 2002," and described the company's demos as "dazzling." But Ovum analyst David Bradshaw has his doubts. He advises users to be wary of early versions of the product, and questions Microsoft's strategy of trying to integrate with two back office suites--Great Plains and Navision. "When we first heard that Microsoft was entering the CRM market, we were tempted to give the advice "Wait for version 3.1," and leave it at that," Bradshaw wrote in a report. | ||
|
Write Comment
Return to News |
Displaying 326 through 350 of 386 Prev | First | Last | Next |
The time now is
10:52:17 PM
ET.
Any comment problems? E-mail us |
|
Write Comment
Return to News |
Displaying 326 through 350 of 386 Prev | First | Last | Next |
The time now is
10:52:17 PM
ET.
Any comment problems? E-mail us |
