It's holiday time and your spouse just gave you the Microsoft Windows XP software you've been eyeing for your home computer. Or the two of you gave the kids a new Xbox or one of the new PC games out this year, like Flight Simulator 2002, MechCommander 2 or Zoo Tycoon. Now comes the moment of truth: On the off-chance that your family needs some help installing or using any of these gifts, how are you going to get that help over the holidays? How are you going to keep frustration from spoiling the family festivities?
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