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  Windows 7 Problem Steps Recorder: miracle tool
Time: 00:17 EST/05:17 GMT | News Source: istartedsomething | Posted By: Kenneth van Surksum

If you’ve ever offered technical support to other computer users, you might find yourself losing a slice of your sanity over their inability to describe the problem clearly. And most times it’s not the fault of the user, it’s just difficult to describe what you see with words. A feature new to Windows 7, called “Problem Steps Recorder” looks to be the missing tool for documenting where it all goes wrong.

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