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'Nightmare' at Microsoft's Volume Licensing Sites | |
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| Time: 12:51 EST/17:51 GMT | News Source: Redmond Magazine | Posted By: Kenneth van Surksum | ||
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Frustrated customers and partners continue to experience confusion and delays after Microsoft revamped its Volume Licensing Service Center (VLSC) and associated Web sites in December.
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| #1 By 7754 (206.169.247.2) at 1/12/2010 2:46:02 PM |
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"The fact that they [Microsoft] can't post up a Web site that is essentially just a reporting front end to a relatively simple (but large) database should inspire customers to carefully reconsider their validity as an enterprise business software supplier," Braden said.
Quite an indictment, but I think an excellent point. This thought often comes to mind when I talk on the phone to some software/hardware vendor and they complain about "computer problems." If they can't get their own stuff to work well (with access to their own internal resources and documentation!), why on earth should a buyer expect their luck to be any better? |
| #2 By 95132 (96.25.183.211) at 1/12/2010 9:47:10 PM |
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This is a disaster for Microsoft and it's just getting worse every day the problems drag on, I mean come on it's been nearly a month. A couple days would have gone relatively unnoticed, a week or so customers might understand "who hasn't been caught up in a fubar'd roll out before?" so long as there was some solid communication.
Now though, it's just down right embarrassing, and it's right up in the faces of SMB, enterprises and partners of MS's and those with influence in such organizations. It does make one wonder just wtf is going on up in Redmond these days if they couldn't address and resolve these problems in a week or so of going live. |
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