#2, I hope so, but he is still missing the point, entirely.
See, so much data collection point "collection" and monitoring take place transparently [and provided], when users who, as recommended, participate and report errors when advised, they needn't get deep into this stuff at all - all they need do is review the systems tray messages that appear and read and follow the links provided.
Now, I do agree that people can and should make use of these tools when comfortable, but I stress, they are already available and close to users. In the piece I wrote a month ago and in personal mails I have sent to various people [like Paul], I have encouraged that they when they face the public, that they properly assist people and direct them to these tools - instead, what one hears from many sources is just the opposite - the endless mantra that Vista is this... or that [insert your own negative]. What Mircosoft is referring to when they suggest it is complex, they are speaking to the hundreds of specific data collection points one may set up, record from and ship to MS for action - and do so remotely as part of automation systems.
Regardless, it is good to [finally] see main stream sites carry some of this stuff - that directly points to the tools I and others have been saying have been there all along. Paul also misses the mark by looking at this in isolation - and apart from how it is tied to Windows Update in Vista - as a desktop app and the bridge between instrumentation on one end and the delivery of solutions on the other - all largely transparent to end users. Vista essentially does this: Collects data on what a system is doing well and not well, ships the error data, and MS engineers fashion solutions and send them back to the user's computer via the same means baked into Windows Updates - the solutions appear as specific systems tray notifications and the user clicks a link, double-taps an installer and the issue is resolved.
|