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  Microsoft Zune Review
Time: 01:26 EST/06:26 GMT | News Source: Windows SuperSite | Posted By: Byron Hinson

Zune devices are packaged in Spartan, Apple-like boxes that don't utilize the Microsoft name or logo, unless you look at the small bottom side (likewise, the Zune Web site and advertisements downplay the Microsoft name in startling ways, given the company's name recognition). There was a joke video that made the rounds earlier this year, showing what iPod packaging would look like if Microsoft marketed the device (the video was made, ironically, by a Microsoft employee) and clearly the Zune team was aware of the problem. So the Zune packaging doesn't look anything like a Microsoft product. In fact, it looks exactly like an Apple product. Exactly. Like. An. Apple. Product.

In a nice (and, yes, Apple-like) touch, the Zune packaging provides a nice reveal moment via a pull-out drawer that extends out of the brown outer shell, exposing the "Welcome to the social" tagline I obviously love so much. This drawer provides access to the Zune device itself, which can be extracted with a nice (Apple-like) cloth pull-tab. On either side of the device, two small compartments flip open to reveal nicely wrapped and packaged accessories, including painfully cheap headphones (with old-school foam ear bud covers like a 2001-era iPod) and the USB sync cable (which introduces yet another proprietary dock connector on the Zune side of the equation). Aside from the 'phones, everything is pretty high quality: All the components are wrapped up nicely, and the sync cable has nice plastic protectors on either end. The vibe is one of (Apple-like) substance. You feel like someone really cared when they put the whole thing together. If you've never seen an iPod, you'll be super impressed.

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#1 By 3 (62.253.128.15) at 11/28/2006 1:43:22 AM
Agree with this review completly.

#2 By 23275 (68.17.42.38) at 11/28/2006 3:07:40 AM
#1, Have you used one yet?

I mean, reviews suggest there is no PodCast support - that simply isn't true at all - the Zune has a built in transcoder. Reviewers also mention a completely closed off ecosystem - also totally false - eMusic titles can easily be brought over to the Zune. Need an RSS and PodCast manager, check here, http://feedyourzune.com

Gartner nails it - where rewarding behaviors, like awarding points for sharing titles other Zune owners is next and a marketing technique with real teeth - it taps into very strong behavioral responses with a proven efficacy. See,

Gartner's recent research study, "Consumer Taste Sharing Is Driving the Online Music Business and Democratizing Culture," supports this. According to the report, said McGuire, nearly one-quarter of frequent online music users want the ability to share music. Also, some of the most regular users of online music are the most interested in consumer-generated recommendation tools. McGuire and co-author Derek Slater predicted that by 2010, 25 percent of online music buying will be driven "directly from consumer-to-consumer taste-sharing applications.""

According to Gartner, Microsoft has the right strategy with is "Welcome to the Social" slogan and Zune sharing features. It's true that the Wi-fi feature is technically cool. We are certainly missing the Zune to PC synchronization, but the real goal for Microsoft is the sharing of music that will lead to music discovery for users and then converted to sales at the Marketplace. The missing part is the incentive for users to share their music with other users. This will come when Microsoft introduces the unannounced commission plan based on Microsoft points."


User sharing and Zune's own army of editors and content creators in the market place that add a lot to the information known about titles cover both ends of a very strong bridge.

Most reviews don't even mention TV-OUT, or Xbox 360 integration, much less guest accounts or the variable bit rate [VBR] used that is a full 192 kb/sec on the Zune - the highest quality in the industry and higher than iPod.

At best, it's a half-assed review and I am betting written to sustain some kind of "street cred" with Leo Laporte over on Twit. Talk about "faux coolness" as Paul describes J Allard - man, check the freaking mirror. I mean, Steve Jobs, defines "cool" <ask the kids to leave the room> - you have to be flipping kidding me. I think he's a dork that not only can tolerate his own brand... he likely bottles it.

Neither Microsoft, or Allard will relent. Give them six months to leverage the Zune as a platform component and the iPod and Jobs will both be in trouble.

All I know is this... we have teens and they say this: "The iPod is LAME, everyone has one. The Zune is cool because of how it feels and the colors are cool." and like any box folks, teens forget about it and any booklet included in it faster than you can say, "hey <name deleted, because one of my boys really does think I'm a geek> squirt me that song from 50 Cent..." Personally, I think Paul's kids are too young and he's too old to have seen any of this.

#3 By 3653 (68.52.143.149) at 11/28/2006 4:24:25 AM
"the Zune Web site and advertisements downplay the Microsoft name in startling ways"

and this is unexpected or in some way novel? has Paul been been to xbox.com in the last 5 years?

Its gonna be interested to see how well these sell in Christmas 2007 and 2008.

#4 By 12071 (203.217.94.252) at 11/28/2006 6:34:52 AM
#2 Oh no, Mr Microsoft himself has slagged off the Zune, time to write a few paragraphs telling us just how much you disagree with him.

Note that Gartner (and yourself most likely if you agree with everything an analyst has to say) also said that same of the Sony PSP and it's wealth of features. Fact is we can analyze all the facts and figures and bit rates and resolutions to death and we will still come to the same conclusion that it's fairly much a flop and the Nintendo DS puts it to shame. Sort of like the iPod is doing to all the other mp3 players out there! Now don't go getting confused, I don't own an iPod nor wish I had one, personally i don't have the need nor can I see myself spending so much money on something I wouldn't really use but that said, I can see that Apple definitely have something. It may not be easy to analyze into nice little figures but it's there.

Oh and "192 kb/sec" is not VBR, it's CBR. VBR, like the name suggests is VARIABLE.

#5 By 37 (67.37.29.142) at 11/28/2006 7:25:34 AM
It appears that Paul has slumped to new lows. I disagree with this review 100%. In fact, I am going to go on record and state this has to be one of the poorest and most uninformed reviews I have EVER read to date. It's a sad state of affairs, and I am actually embarassed to have this linked from our website.

Edit for absurd statistic: This pathetic review of the ZUNE (not iPod) mentions the "iPod" 66 times, and Apple "29" times. That equates to almost 100 free advertisements for Apple and Steve Jobs.

I think Paul is getting a little something on the side from Apple. If he isn't, he damn well should be.

This post was edited by AWBrian on Tuesday, November 28, 2006 at 07:46.

#6 By 2201 (212.117.228.133) at 11/28/2006 8:48:07 AM
#4 re bitrate comment. Yeah but then again he never said either really. A variable bitrate still needs a point to be variable from, so saying "192Kbps" can still be VBR as well as CBR.

#7 By 23275 (68.17.42.38) at 11/28/2006 8:55:48 AM
Oh, fun thread, this one...

#4, You're not hearing me man... you're listening, but you're not hearing me... - YEAH, it's variable, BUT just as I said, in Zune's market place, it's 192 kb/sec - well above iPod's!

I sure seem to hit a nerve - I'd bet a thick nickel that Chris is just about the same age as Paul with kids at home that are very young. That is very cool - being a parent, especially a Dad, is way more cool than any technology - like a free pass to horse around for a lot longer playing with the kids. That said, Chris, we're too old to even know what cool is anymore. We may have been at one time, but that time has long passed and parents with young kids won't even see cool, much less be cool, until they have a couple of them eying the car keys.

At our age, there is "cool" - what kids think they are, and then there is our kind of "cool" - which is limited to giving the kids enough room to let them become themselves. Where that break point occurs is pretty easy to find - it happens the first time we palm a dollar off coupon for the large pack of Huggies, and any hint of cool doesn't come back until we a) can't "hear" our kids' music and b) we don't even try to think we can. Having six "yard ducks" <un-trained soldiers... er... kids> from 12 to 28, being cool is defined as, "...cool, you got us a Zune... and leaving them alone to enjoy the music on it..."

Finally, #4, my assessment is based upon the efficacy of what I have seen - namely, "Loyalty and Rewards" induce a social behavior that works. We've supported the best in the business in this regard and process hundreds of millions of micro-transactions each day. If it works <silently and in the background> for snobs paying a 30% premium to shop at the top retail stores, it will work for the Zune - which enjoys a capability and an ecosystem specifically designed for it - cool people, however they define that, become an army of street level sales people that are essentially paid to do what is desired... for being cool. In a most effective way, Allard and without being seen in the room to spoil it all, Microsoft, are the parents who brought home a Zune, just as I did. If they have the discipline to give the kids some room - which they so far have done masterfully, the "music" and the kids will do the rest - which is where that 192 k will come in... a nice tidy fact that, trust me, kids, whether they know what it means or not, pick up on. 07 prediction, Allard will kick Jobs' backside and hard - the very second he realizes that he can't "hear" the music he's selling. I think he's smart enough to have done just that.

This post was edited by lketchum on Tuesday, November 28, 2006 at 09:09.

#8 By 1401 (69.27.196.125) at 11/28/2006 9:13:59 AM
Paul gives the Zune two heads...

#9 By 15406 (216.191.227.68) at 11/28/2006 9:34:34 AM
#7: Do you have a real job? I find it very interesting how you have seemingly used every piece of software and hardware MS has ever made, you're an expert in all of them and have nothing but good things to say about all of them, and have all the time in the world to write volumes on the subject. You're like a more erudite version of Parkkker, but an MS astroturfer all the same.

#10 By 23275 (68.17.42.38) at 11/28/2006 10:08:59 AM
#9, Oh yes, a very big job - I run a company that builds and sustains technologies of every type - including production environments running not one, but seven *nix distros that process a great deal of information. I love the job - we get to see technology help people and work for them. We often use Microsoft's platforms and tools in order to achieve that, but frequently, we use many others and we mix them to find, build and sustain solutions. MAC, WIN, *Nix - doesn't matter - even tiny OS'es that control things like packing plants, or manufacturing... we run and build on all of them.

As such, our production centers have very diverse labs - our homes, much like many tech employees homes, serve as extensions of these labs. In my case, and in my company's case,
I set out many years ago to change how work was done. I fitted all our peoples' homes in much the same way - to use what we sell [all of it], and truly serve the market we supported - namely, SMB's or parts of really big companies. Their profiles were like my own - business owners, or managers with their own budgets and schedules and roles that were not fixed, but just as diverse.

So we test and integrate pretty much everything and having done so, we became very proficient at doing a great deal with a very few - just as our SMB customers have to do. I mean, you think that other late 40's early 50's business people don't have teens with birthdays and a passion for music? Whom do you think those owners ask when it comes to an MP3 player, or a CRM solution, or a custom vetical solution, or their spouse's tablet PC - handed down as a new one came in for the owner? The need and the questions cover it all and unless I have lab'd it and personally tested it and used it, I don't comment - I say, I don't, "yet" - then I do lab it and try and offer some help.

"MS astroturfer... LOLOLOL" that's pretty good. Well... this is "active WIN" - so it makes sense to offer relevant remarks, on topics in this community forum. I post as many, and in equally relevant ways, on other sites for E2K3, UMPC, and *nix interop. Posting here is part of my job in some sense. Part of that job is to scour the net for any and all news and to actually try and read it all. Most of us do that - spending hours each day/night in study, labs and endless tests of what we do. For those of us for whom it is not just a job, but a lifestyle <company>, we're really fortunate - work is just as much fun as play is - they are the same in our case.

Finally, you'd be surprised at how many people we end up helping through our labs and sites just like this. We keep that very quiet, but we are very sincere about it. As for the time spent? I don't much know what day it is, nor do I care. It's all way too fun and sleep is just weakness leaving the body - after some time, one needs very little. Reading and typing really fast helps a great deal, too. Oh, and screens... lot's of screens and PC's too - typically, we each run two to three systems at once - a BB SP6 for BES 4.0 on one and this note to you on one of three screens on another. Chairs with wheels help, too. Cheers!

This post was edited by lketchum on Tuesday, November 28, 2006 at 10:09.

#11 By 13030 (198.22.121.110) at 11/28/2006 10:24:20 AM
Just to clarify: if you are on this site, then you are not "cool" by any definition.

Also, your young kids may think you're cool (mine do), but that is only because they don't know any better (yet).

#12 By 7390 (24.188.166.243) at 11/28/2006 12:14:44 PM
On general principal alone I refuse to buy anything related to Apple. These guys sell OK hardware at a very high price.

I run every morning on a threadmill, I wanted a video/mp3 and couldn't bring myself to buy an Ipod. I bought Vision:M from creative. Most importantly it plays all of my music format, even those from Microsto, which the Ipod doesn't do.

To be honest I mostly play videos now, nothing better that runnin on a threadmill while watching beyonce shake her not so little.....butt that is a story for another day.

I will wait for version 2 of the Zune, by then it should be a great piece of equipment. I would guess by next summer or so.

I see these phucking lemmings with their Ipods, for the life of me I can't see what is the big about it.

squirt me all day baby...yeah..right here

#13 By 37 (67.37.29.142) at 11/28/2006 12:41:06 PM
The iPod is the most outdated player on the market. The only good thing going for it is marketing. Heck, it doesn't even play wma or wmv files.

#14 By 7390 (24.188.166.243) at 11/28/2006 12:55:44 PM
I don't have a Zune, maybe someone that has one can answer this questions

1. Can I play a "squirted" song on my PC while my Zune is attached?
2. Have you heard anything about the Squirt hack?
3. Is this done over bluetooth?

#15 By 37 (67.37.29.142) at 11/28/2006 1:45:54 PM
no to bluetooth.

#16 By 3 (62.253.128.15) at 11/28/2006 2:25:25 PM
#13 - you're right it doesn't play WMA or WMA files, like most users don't either which is why the ipod has been a success, it didn't matter if it played them or not. The marketing was great, the product was great and the software was great. Yes its slowed down a bit lately, but I'm pleased they haven't rushed in a new product like MS did with the Zune.

#17 By 37 (68.190.114.234) at 11/28/2006 5:38:47 PM
Most users I know use WMA/WMV. And the proprietary file format of iTunes isn't any more convenient. Zune supports MP3 as well.

Everyone says Apple and MS rush their products. People have been saying that since the dawn of time.

What I see here is an excellent tool that MEETS and EXCEEDS the iPod features. Now MS is working on the backend to release Movies/Tvshows/Videos from the Video Marketplace for the Zune, as well as upcoming firmware/software updates enhancing zune's wireless abilities.

I already love the fact that I can sync my MS-DVR TV shows, Movies and Videos from my Media Center PC to the zune. Something the iPod isn't able to do.

#18 By 1401 (65.255.137.20) at 11/28/2006 5:49:39 PM
#17 - how are you gonna watch your movies and tv shows with that horrible battery life?

#19 By 3 (62.253.128.15) at 11/28/2006 5:51:29 PM
I don't disagree about the MS-DVR stuff at all, its a good feature. But again its one that failed to ignite any interest when the PMC's came out nearly 2 years ago. The problem was that device was rushed out too with poor hardware and buggy software. At the moment this goes for the Zune as well, and yes I do have one #1, Everyone just likes to assume I'm in love with the ipod, remember I don't have an ipod even though I do think they are good music players.

Zune is a better player for video, although even that part of the device isn't as good as it should have been either.

I jsut hope we don't have another PMC on our hands, at least with Allard there we can hope they get it right the 2nd time.

Instead of everyone wading in and accousing me/paul or anyone else who might actually have bad things to say about products the public pay a lot of money for, perhaps you should look into a lot of the comments from the consumers who have also been disappointed in it. Check even the Zune PR site, I mean Zune Insider.

This post was edited by Byron_Hinson[AW] on Tuesday, November 28, 2006 at 17:53.

#20 By 8556 (12.210.39.82) at 11/28/2006 6:26:06 PM
As I wrote when Zune first was brought up here at Active Win, iPod has the momentum, the marketing, is the defacto standard and still has a coolness factor. Zune will fail by comparison, much as Linux fails to unseat Windows, which has the momentum and is the defacto standard at this point in time, on the desktop. Zune 2.0 may do better iin the future if the price is lowered greatly and Zune 2.0's features are superior, which at this time they are not.

#21 By 11888 (69.156.78.33) at 11/28/2006 6:26:49 PM
I've been to Best Buy twice recently and tried to find these things to check them out. As far as I can tell they're not selling them. If I search the Best Buy Canada site I get:

"We were unable to find exact matches for your search: for Zune in Entire Site.

Please try your search again..."

Are they only in the US right now? I thought I read that they'd be in the US and Canada initially.

#22 By 37 (68.190.114.234) at 11/28/2006 7:30:56 PM
Byron, my sister bought a zune this past weekend (Black Friday), so I was able to mess with it all weekend long, set it up for her and more. It was far better than the iPod in my experience, only at the current time does it have a lack of video/tv content for purchase.

#23 By 37 (68.190.114.234) at 11/28/2006 7:43:09 PM
Good question Chris. With 4 hours of video playback time on the Zune (good for 2 movies), how would that compare against the ipod video playback?

And music as well:

http://ipodbatteryfaq.com/ipodbatteryandpower.html

5th Generation 30gb iPod

iPod: 14 hours (music)
iPod: 4 hours (slideshows)
iPod: 3.5 hours (video)

http://zuneinsider.com/archive/2006/10/20/1568.aspx

Zune: 14 hours (music)
Zune: 4 hours (slideshows)
Zune: 4 hours (video)

And this is an excellent read for Paul from the Apple community:

http://zuneinsider.com/archive/2006/11/17/insightful-zune-commentary-from-applematters-com-huh.aspx

"Yet, by carefully looking at issues with the Zune, we’ll soon see the Zune isn’t meant to be an iPod killer or even a legitimate placeholder. The Zune is there to get Microsoft’s presence in the market for the “Next Big Thing.”

He's actually right. We (Microsoft) never gave Zune the moniker "iPod Killer" – other folks did. Realistically, Apple has a huge headstart and we’re thinking in terms of years, not months to make substantial headway. Sure, we’re proud of our first steps but we know there’s lot of ways we can and will improve.

We wanted to enter the market and try a different approach. This isn't about a single killer feature, or about out-feature-ing the competition. For us, the next big thing is connected entertainment. Which, yes, is a marketing word. But here's what it means: people don't go to concerts by themselves. Entertainment, music. . . people experience these things together. That's where I see a lot of these technologies going, to social experiences. "

But of course, Paul will carry on with his 100 apple comments in his article, splashing their name all over a review that has NOTHING to do with Apple or the iPod. No wonder he continues to lose readership.


#24 By 1401 (65.255.137.20) at 11/28/2006 8:33:48 PM
awbrian - you are the most rabid MS attack dog on the internet. This fact alone lends your credibility no weight whatsoever...

#25 By 21203 (12.42.230.226) at 11/29/2006 12:36:20 AM
#18 - I just encoded some movies and travelled across country and played 2 full 90 minute movies and an hour of music before it gave me a warning.

I don't think I had a full charge though, a side effect of the packaging and going through airport security, I think I turned it on somewhere before checkin.

I must say though the video was -fantastic-.

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