Cisco Systems and Microsoft are teaming up to help small and midsize businesses to overcome the obstacles of customer relationship management deployments with the launch on April 25 of a new release of the Cisco Unified CRM Connector.
Version 3.0 of the Connector, which integrates Cisco Unified Communications VOIP (voice over IP) products with Microsoft's Dynamic CRM 3.0 software, provides a Cisco IP Phone link into Microsoft's Outlook
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