Occasionally users encounter problems when using Windows Media Player or Windows Movie Maker. Troubleshooting the cause of these problems can be difficult due to system configuration variables, such as installed hardware, drivers, and other programs. Often, identifying these system variables can be a time consuming process.
The Windows Media Diagnostic Tool (WMDiag) simplifies troubleshooting by gathering system configuration information and packaging it into a single compressed file that can be sent to a product support professional for review.
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