Great software products are an essential component of successful enterprise computing environments, but they’re not enough to ensure IT success. Microsoft continually works with its enterprise customers and industry partners to understand how to best deliver the products, support and services customers need. To ensure that enterprise computing architectures and solutions deliver maximum benefit in the shortest possible time, IT managers have told Microsoft they also need specific guidance for implementations and operation based on proven best practices -- models for services and support that give IT staffs extensive documentation and consulting for planning IT projects, and appropriate levels and types of support for issues that arise once systems are deployed.
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