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HP dismisses iPaq complaints | |
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| Time: 13:30 EST/18:30 GMT | News Source: ZDNet | Posted By: Byron Hinson | ||
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Amid a declining handheld market, HP fends off users demanding a recall of 'defective' iPaq devices. Hewlett-Packard has dismissed claims that many of its iPaq handheld computers are defective and warrant a recall, saying that most of the bugs mentioned in a recent complaint have already been dealt with. The complaint comes at a bad time for HP, which is currently integrating the popular iPaq -- made by recently acquired Compaq -- into its own product line. The handheld market has long since exited its boom phase, and western European sales actually declined 18 percent in the second quarter, according to Gartner Dataquest. <%=GetPoll(51)%> | ||
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| #1 By 1896 (216.78.253.244) at 8/5/2002 3:38:21 PM |
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We are beginning to see the results of this great merger! HP has always been a top company, I am pretty satisfied with my Jornada and I don't care to buy an IPAQ, IMO the only reason why at the beginning the IPAQ sold better than the Jonada was the faster processor, nothing else.
Dismiss customer complaints is a huge mistake, even worse nowadays with a declining market and more n more products available. |
| #2 By 3 (62.253.128.4) at 8/5/2002 4:13:20 PM |
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Really? I thought the IPAQ was far better than the Jornarda at the time, not just processor wise
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| #3 By 37 (216.43.88.209) at 8/5/2002 5:06:50 PM |
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I hope quality control doesn't reach the IPAQ. I was on my third one under warranty and finally switched to the Jornada. I have since then been very happy with it, and not a single problem. The Ipaq had nothing but troubles, including the screen, the case fitting and finally a bad board on the third one.
I highly recommend NOT buying the IPaq. The Jornada has been far superior in quality. |
| #4 By 1896 (216.78.253.244) at 8/5/2002 5:28:51 PM |
| Some Jornada had dust problems but when people sent them back they were replaced with no problem. This happened also to a friend of mine living in Europe where until recently the overall level of "Customer support" was much worse than here in US. I always and only used HP printers and I never had a problem with them too. Btw IPAQ screens are plagued by dust. |
| #5 By 37 (66.168.26.39) at 8/5/2002 5:47:59 PM |
| Well according to the poll, I am not alone when it comes to ipaq issues, that is for sure. |
| #6 By 1913 (68.14.48.57) at 8/5/2002 7:21:33 PM |
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Considering that HP kept the more popular iPaq product line, shows you that the iPaq is a better product.
When Compaq, HP, and Casio came out with their own PPC Device, Compaq already had the upper hand because of the processor, weight, and size. Another advantage of the Compaq PPC was it came with the interchangable sleeves; which was taken advantaged by manufacturing devices out there. For instance, Compaq can handle both CF I & II, and even though HP has a built in CF slot, it could only handle CF I, plus the Jornada felt like a brick and was slow compare to the iPaq. I know this for a fact because those devices has gone thru my hands in the past. Most complaint I've heard from Compaq users was that the dust inside the screen. Yes it is annoying because you can see it, and it accumulates. Another problem with the iPaq was the stylus release button; it was made of plastic and the tip easily breaks. Yes it did happen to me, and I had to purchase the Do-it-yourself kit from PPCTechs for $50. When my iPaq arrived, it was DOA (screen wasn't functioning properly at all), but Compaq took care of me right away because Compaq found out that I've purchased 3 PPC devices (2 Compaq /1 HP),and the fact that I work for an IT department for an enterprise company. I've enjoyed my HP, but to bad HP is killing the Jornada line, except for the 928 which is a PPC PE (last one) and handheld devices, for the iPaq. This post was edited by rommels on Monday, August 05, 2002 at 19:45. |
| #7 By 931 (24.98.84.138) at 8/5/2002 7:32:02 PM |
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Trust me.. I'm not knocking the jordana but stick with the Ipaq. Internally it was chosen as the better and stronger product... not just because of sales, but also because of various technical issues and quality issues. There were a some bad production runs of the Ipaq as there usually are with any electroic product. Your right thought that hp-paq should handle the issue appropreately.... and compaq support is great if you know how to talk to them... ie stay on the line and push the issue and you will get satisfied especially if your taking to someone based in the houston or atlanta support centers.
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| #8 By 61 (65.32.170.1) at 8/6/2002 12:03:45 AM |
| I had problems reguarding my touching screen becoming misaligned after a couple of minutes, sent it to Compaq (before the merger, of course) came back fixed, haven't had a problem since. |
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