Ed Bott: Every day for the past few months, I have received at least one question from readers wanting to know how the Windows 7 upgrade process will work. And in every case, my answer was consistent. I didn’t know. Paul Thurrott and I asked Microsoft repeatedly (and I mean every single damn week) for upgrade media, and the answer was always a polite no. I could have taken some educated guesses and hit the Publish button here, but that isn’t what I learned in journalism school.
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