"We set out to ask: What's the Windows way to do something?" says Sam Moreau, Microsoft's head of user-experience design for Windows 7. "We had to make sure that we took care of Windows as having an authentic soul." He knows you may be snickering, especially if you use Vista. "Vista tried to do a lot of things, and the places where we didn't finish the job are the places people feel," he says.
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