Valve is a wonderfully open company—in many cases, direct questions sent to the publisher will be answered by a member of the creative team within hours. One gamer recently e-mailed Valve and asked why he saw EA's logo on a commercial for Left 4 Dead: he bought the game via Steam but didn't want to support EA after the Spore DRM debacle. He got a reply from a managing director at the company, Gabe Newell, that was to the point: EA only handles distribution for the physical product, and Valve thinks most DRM is "just dumb."
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