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How Microsoft Moves ITIL v3 from Concept to Practice | |
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||
| Time: 00:11 EST/05:11 GMT | News Source: Microsoft | Posted By: Kenneth van Surksum | ||
|
The IT Infrastructure Library has evolved from focusing on functions in its first version, to processes in its second version, and now—with ITIL v3—to addressing the entire service management life cycle, from service conceptualization to continuous service improvement. | ||
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