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New MSDN Concierge Trial for MSDN Members | |
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| Time: 00:35 EST/05:35 GMT | News Source: ActiveWin.com | Posted By: Robert Stein | ||
|
The MSDN Online Concierge is a one-to-one Web-based chat session between an MSDN subscriber and a Microsoft Support Advisor. The MSDN Online Concierge trial service is available to answer any non-technical questions that you have. These include MSDN site navigation, subscription information questions, MSDN download questions, Knowledge Base (KB) article search questions, support access questions or others that don't require a technical support engineer. If you and your support advisor find that you need more technical assistance during the chat, you may be directed to a more appropriate support service such as the managed newsgroups or the phone-based support available to MSDN subscribers. The MSDN Online Concierge trial is available Monday - Friday from 5:00 A.M. PST to 9:00 P.M. PST, Saturday from 5:00 A.M. PST to 3:00 P.M. PST, and Sunday from 9:00 A.M. PST to 3:00 P.M. PST. It is not available on holidays. | ||
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