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Study: Apple #1 in Customer Satisfaction for Q2; Dell Rating Falls Dramatically

Time: 02:48 EST/07:48 GMT | News Source: Mac Observer | Posted By: Erick Cordero

American consumers rated Apple Computer with the PC industry's highest customer satisfaction scores in the second quarter, while Dell Inc. took a dramatic drop as their customers complained of long-wait times and few answers, a new survey revealed Tuesday.

Apple scored a rating of 81 in the University of Michigan's American Customer Satisfaction Index (ACSI) for the second quarter to take first place. The score was unchanged from the same quarter last year.

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