The software maker's decision to extend support for many of its products reflects a new reality: Customers are increasingly reluctant to update major software components every few years just to keep up with Microsoft's shipment schedules.
"By (Microsoft) extending support, we don't have to upgrade our applications as rapidly. We're not on Microsoft's treadmill," said Tim Kelly, technology director at TSYS, a large credit card transaction processor in Columbus, Ga.
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