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AOL, MSN At Bottom of Web Survey | |
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||
| Time: 04:51 EST/09:51 GMT | News Source: CNET | Posted By: Viper | ||
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The world's two largest Internet service providers, AOL Time Warner's America Online and Microsoft's MSN, came out on the bottom of a customer satisfaction survey. The survey released Thursday of 1,640 dial-up modem users, conducted by Consumer Reports, gave high marks to AT&T WorldNet, BellSouth and EarthLink for overall satisfaction. MSN got the survey's lowest overall rating, due to dissatisfaction with e-mail, technical support and reliability of its dial-up connections, said David Heim, the Yonkers, N.Y.-based magazine's managing editor. | ||
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