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Microsoft: Human Error Was The Cause Of Five-Hour Instant Message Outage | |
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| Time: 11:10 EST/16:10 GMT | News Source: CMP | Posted By: Robert Stein | ||
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Microsoft said on Tuesday that human error was the cause of a five-hour outage to its .Net Messenger instant message service. Technicians were installing routers to upgrade the .Net Messenger service, which underlies both Windows Messenger and MSN Messenger. The technicians incorrectly configured the routers. Service was out from 9 am to 2 pm Eastern time on Monday. Ironically, the routers were being installed to make the service more reliable. | ||
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