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  Changes to Professional Level (Non-Premier) Support Model
Time: 23:43 EST/04:43 GMT | News Source: Microsoft | Posted By: Kenneth van Surksum

On October 1, 2008 the Professional level “Enterprise Platforms Support” business at Microsoft will transition to a call-back model for all Professional support incidents in the United States and Canada. Below is a description of how to contact Microsoft customer service, as well as other relevant information regarding this change:

Why are we moving to a call-back model?

1. To minimize the amount of time that customers spend on hold
2. To enable the support incident to be routed to the correct resource, thus minimizing the incorrect routing of support incidents.

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