Microsoft's MSN Messenger outage spilled over into a fourth day, with many users of the free service complaining about poor communications from the company. MSN Messenger users started experiencing troubles on Tuesday, with the most commonly reported glitches being connection problems and missing buddy lists of friends. The service appeared to go down completely at 3 p.m. PDT on Thursday. By Friday morning, service had been partially restored in many countries. Microsoft has been fairly tight-lipped about the matter. On Thursday, MSN Messenger product manager Sarah Lefko attributed the outage to "a hardware failure," adding that "up to approximately a third" of MSN Messenger customers were not able to make full use of the service.
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