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Genesys, Microsoft Deliver Combined Solution To Fuse Instant Messaging, Telephony | |
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| Time: 05:08 EST/10:08 GMT | News Source: RedNova News | Posted By: Alex Harris | ||
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Genesys Telecommunications Laboratories, Inc., an Alcatel company, and Microsott Corp. have introduced a new, combined solution to deliver converged enterprise communication services on existing and next-generation infrastructures. As part of a previously announced alliance, Genesys Enterprise Telephony Software (GETS) will interface with Microsoft Office Live Communications Server 2005 and Microsoft's upcoming live communications client (code-named "Istanbul") to deliver telephony collaboration for enterprise users. The combined solution will allow customers to collaborate with colleagues, to access availability and presence information, and to seamlessly manage phone calls among computers and desktop phones, using either existing PBX or next-generation IP networks. The converged communication applications can be deployed without replacing the existing infrastructure, due to the interoperability of GETS with numerous PBXs and IP telepnhony. | ||
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