The Windows Feedback Program (WFP) has been active for several years during the Windows XP and Windows Vista product cycles, and we are currently ramping up to get all aspects of this program ready for Windows 7. At the core of this program is a large research panel of customers who sign up via our website http://wfp.microsoft.com during open enrollment. Customers choose to be part of a survey program, an automated feedback program or both. They then complete a 20-minute profiling survey, which later allows us to look at their feedback based on their profile. We have customers spanning a wide spectrum of computer knowledge in our program, and we are constantly working on balancing the panel to staff up underrepresented groups. The majority of customers who are spontaneously willing to participate in a feedback program like ours are generally enthusiastic about technology. They are early adopters of consumer electronics, digital devices and new versions of software. In contrast, customers who see the PC as a tool to get a job done tend to be a bit more reluctant to join. And we also need more female participants!