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Cisco and Microsoft Update VOIP, CRM Integration | |
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| Time: 09:08 EST/14:08 GMT | News Source: eWeek | Posted By: John Quigley | ||
|
Cisco Systems and Microsoft are teaming up to help small and midsize businesses to overcome the obstacles of customer relationship management deployments with the launch on April 25 of a new release of the Cisco Unified CRM Connector. Version 3.0 of the Connector, which integrates Cisco Unified Communications VOIP (voice over IP) products with Microsoft's Dynamic CRM 3.0 software, provides a Cisco IP Phone link into Microsoft's Outlook | ||
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