Microsoft Corp. announced the start of its first Microsoft Dynamics™ CRM North American Customer Summit today in San Diego. Satya Nadella, corporate vice president and leader of the Microsoft Business Solutions division, delivered the opening keynote and outlined Microsoft’s major investments in technology and solutions across the company. The event brings together business and technology leaders from selected Microsoft® CRM enterprise customers in North America to share best practices and discuss future plans with the Microsoft CRM executive leadership team. With the rapid growth of the Microsoft CRM community worldwide, Microsoft now plans to hold annual CRM customer summits in North America and Europe in addition to its popular Convergence user group meetings.

“The Microsoft CRM North American Customer Summit is a natural extension of our commitment to the success of our customers,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “It provides a forum where our customers can share their experiences and discuss the opportunities and challenges that each company faces in managing customer relationships.”