| ActiveMac | Anonymous | Create a User | Reviews | News | Forums | Advertise |
|
|
|
User Controls |
|
New User |
|
Login |
|
Edit/View My Profile |
|
|
|
|
|
|
|
ActiveMac |
|
Articles |
|
Forums |
|
Links |
|
News |
|
News Search |
|
Reviews |
|
|
|
|
|
|
|
News Centers |
|
Windows/Microsoft |
|
DVD |
|
ActiveHardware |
|
Xbox |
|
MaINTosh |
|
News Search |
|
|
|
|
|
|
|
ANet Chats |
|
The Lobby |
|
Special Events Room |
|
Developer's Lounge |
|
XBox Chat |
|
|
|
|
|
|
|
FAQ's |
|
Windows 98/98 SE |
|
Windows 2000 |
|
Windows Me |
|
Windows "Whistler" XP |
|
Windows CE |
|
Internet Explorer 6 |
|
Internet Explorer 5 |
|
Xbox |
|
DirectX |
|
DVD's |
|
|
|
|
|
|
|
TopTechTips |
|
Registry Tips |
|
Windows 95/98 |
|
Windows 2000 |
|
Internet Explorer 4 |
|
Internet Explorer 5 |
|
Windows NT Tips |
|
Program Tips |
|
Easter Eggs |
|
Hardware |
|
DVD |
|
|
|
|
|
|
|
Latest Reviews |
|
Applications |
|
Microsoft Windows XP Professional |
|
Norton SystemWorks 2002 |
|
|
|
Hardware |
|
Intel Personal Audio Player 3000 |
|
Microsoft Wireless IntelliMouse Explorer |
|
|
|
|
|
|
|
Site News/Info |
|
About This Site |
|
Affiliates |
|
ANet Forums |
|
Contact Us |
|
Default Home Page |
|
Link To Us |
|
Links |
|
Member Pages |
|
Site Search |
|
Awards |
|
|
|
|
|
|
|
Credits |
 |
Microsoft Delivers Cost-Effective Customer Support With Automated Service Agent | |
|
||
| Time: 01:06 EST/06:06 GMT | News Source: Microsoft Press Release | Posted By: Jonathan Tigner | ||
|
Today at the SSPA Best Practices 2008 conference, Microsoft Corp. announced that it has further enhanced its online self-service and internal support tool, Microsoft Automated Service Agent (ASA), with a variety of new features. Powered by Microsoft’s natural language technology, ASA is a hosted solution that allows customers to interact in a chat-style session and ask questions in their own words, and helps them get concise, accurate answers. The solution helps to deflect support calls, guide users to the right answers, and serve as a valuable knowledge resource inside the enterprise. A winner of the Spring 2008 SSPA Recognized Innovator Award for Innovation in Usability, Microsoft ASA currently has customers across multiple industries, including the financial, high-tech and telecommunications industries. | ||
|
Write Comment
Return to News |
Displaying 701 through 704 of 704 Prev | First |
The time now is
3:32:51 PM
ET.
Any comment problems? E-mail us |
|
Write Comment
Return to News |
Displaying 701 through 704 of 704 Prev | First |
The time now is
3:32:51 PM
ET.
Any comment problems? E-mail us |
