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  VARs Irked By New Microsoft Customer Satisfaction Policy
Time: 23:43 EST/04:43 GMT | News Source: CRN | Posted By: Kenneth van Surksum

January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as Microsoft is now requiring VARs to take part in customer satisfaction surveys in order to stay in the program.

The new requirement, which took effect in November, means that Gold partners must have taken part in Microsoft's Customer Satisfaction (CSAT) Index within the previous 12 months as a condition of re-enrollment. It's the first major Microsoft partner program change in four years, and represents Microsoft's desire to help partners develop new skills and better differentiate themselves in the marketplace.

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