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  New Microsoft Premier Support Offering Provides Mission-Critical IT Support
Time: 13:18 EST/18:18 GMT | News Source: Microsoft Press Release | Posted By: Kenneth van Surksum

Furthering its commitment to evolve its enterprise support offerings to align with customer needs, Microsoft Corp. today announced the worldwide availability of Premier Mission Critical Support, a new Microsoft Services Premier Support add-on. Premier Mission Critical Support provides enhanced support for mission-critical solutions through guaranteed response times backed by financial credits, round-the-clock access to expertise and prioritized access to product development teams.

The new service is part of Microsoft’s family of Premier Support offerings. Premier Mission Critical Support delivers personalized support coverage through designated support professionals who understand a customer’s unique solution configuration and deployment environment, facilitating faster response time and more effective problem resolution. Customers will have access to round-the-clock support coverage for high-severity incidents through a dedicated phone line and will always engage with a select team of experienced Microsoft support engineers.
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