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  MS staff freed from 'friends and family' IT advice
Time: 00:20 EST/05:20 GMT | News Source: ZDNet Australia | Posted By: Robert Stein

A Microsoft program to ease the problem of its workers being asked to provide ad-hoc technical advice and assistance outside work has been a success with both them and customers, the company has claimed. The 'Quick Assistance' program -- whereby employees distribute free phone support vouchers to people who take advantage of social situations such as barbeques to seek free tech advice from them -- has been in operation since mid-last year, a spokeswoman said.

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