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Customers find kinks in Microsoft CRM | |
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||
| Time: 07:35 EST/12:35 GMT | News Source: CNET | Posted By: Bill Roach | ||
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Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped debut product. The main complaint with the software, which Microsoft released in January, is that it inserts a long jumble of letters and numbers into the subject line of e-mails sent through the system. The string of characters, which Microsoft calls a generated unique identifier (GUID), could confuse e-mail recipients, or worse yet, cause e-mail sent to customers and prospective clients to be blocked by spam filters, according to Microsoft customers and resellers. | ||
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