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Q&A: Microsoft Standardizes Support Lifecycle

Time: 09:18 EST/14:18 GMT | News Source: Microsoft Press Release | Posted By: Byron Hinson

Microsoft today announced a Support Lifecycle policy designed to provide customers with a clear and consistent framework for product support. According to Steve Kleynhans, vice president with Meta Research, "A clear and predictable roadmap for lifecycle support is essential in effectively planning implementations of new technology, to justify purchases with management and to budget for replacements." PressPass spoke with Lori Moore, Microsoft corporate vice president for Product Support Services, to find out why Microsoft created the new policy and how it will work.

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