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Microsoft reveals details of CRM 3.0 | |
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| Time: 10:27 EST/15:27 GMT | News Source: TechWorld | Posted By: Chris Hedlund | ||
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December launch for long-awaited software Microsoft is to release a new version of its CRM software by the end of this year. The new version will include a special edition for small businesses, a subscription-based licence for hosting services, and support for more languages. The software will come with two new modules: one to automate the management of direct marketing campaigns, and one to manage complex personnel and resource scheduling requests, the company said. The new version is a great leap forward in at least one other respect, as the company is moving directly from the existing version 1.2 and numbering the new version 3.0. Customers have had a long wait: the last release was in December 2003 and that still had gaps in areas like synchronisation and data de-duplication that have frustrated customers | ||
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