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Compaq issues refunds for one-cent PCs | |
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| Time: 05:34 EST/10:34 GMT | News Source: Associated Press | Posted By: Alex Harris | ||
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Despite its initial denials, Compaq Australia now admits that it did in fact process the payments of customers who bought Presario laptops for just one cent as a result of an online pricing hiccup. As such, the hardware giant has promised to provide refunds to hundreds of customers who took advantage of the implausible offer. Compaq is still adamant, however, that it is not obligated to honor the accidental one-cent pricing, despite mounting industry criticism and ongoing threats of a customer-initiated class action law suit. Refusing to directly answer questions about the matter, Compaq instead issued this general statement: "Compaq takes very seriously all reasonable customer complaints and enquiries. Given that the anomalous pricing was not referenced by any supporting advertising or text, and that it was an obvious error, it is unreasonable to assume that the pricing was some form of promotion or in fact correct." | ||
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