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Microsoft Delivers Customer Care Framework to Help Service Providers Boost Call Center Efficiency and Enhance Customer Service | |
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| Time: 16:38 EST/21:38 GMT | News Source: Microsoft Press Release | Posted By: Jonathan Tigner | ||
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Microsoft Corp. today announced the general availability of Microsoft® Customer Care Framework, an integrated software solution that streamlines call center operations for service providers. With Microsoft Customer Care Framework, call center operators can help improve customer service and reduce costs by decreasing average call times, eliminating redundant data requests and delivering better information faster to call center agents. Microsoft Customer Care Framework integrates with service providers' existing customer relationship management (CRM) systems, operations support systems (OSS) and business support systems (BSS), providing a unified platform that consolidates disparate applications and automates contact center workflow. Initially targeted at service providers, the solution is also applicable to any business whose call center operations represent a significant part of its operations. | ||
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