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  Q&A: Microsoft Releases First Certification Exam for Help-Desk Professionals Supporting Microsoft Windows and Microsoft Office
Time: 00:17 EST/05:17 GMT | News Source: Microsoft Press Release | Posted By: Robert Stein

Customer satisfaction with products or services is an essential part of every company's viability in the marketplace. While each part of an organization contributes to delivering a quality outcome, it is essential that the front line of professionals serving customers has the technical knowledge and customer-service skills that make a difference between a positive customer experience and a negative one. There is now a way to prove it.
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