The Microsoft hotfix is a service provided by Microsoft to fix the product problems or change the product behavior. To get a hotfix, you may contact your Microsoft contact or get from web (Hotfix KB, download center, Windows Update, office Update, Service Packs as so on).
A hotfix is available when a bug was identified and fixed. The common progress is as following:
A hotfix may take several days to months from the problem was identified. It depends on the different products and different business impacts.
Not every problem is fixed. In certain conditions, the product team triage may reject a bug. For example, the problem only cause very limited impacts to seldom customers. Or the changes may cause other potential risks.
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