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  Microsoft Zune Review
Time: 01:26 EST/06:26 GMT | News Source: Windows SuperSite | Posted By: Byron Hinson

Zune devices are packaged in Spartan, Apple-like boxes that don't utilize the Microsoft name or logo, unless you look at the small bottom side (likewise, the Zune Web site and advertisements downplay the Microsoft name in startling ways, given the company's name recognition). There was a joke video that made the rounds earlier this year, showing what iPod packaging would look like if Microsoft marketed the device (the video was made, ironically, by a Microsoft employee) and clearly the Zune team was aware of the problem. So the Zune packaging doesn't look anything like a Microsoft product. In fact, it looks exactly like an Apple product. Exactly. Like. An. Apple. Product.

In a nice (and, yes, Apple-like) touch, the Zune packaging provides a nice reveal moment via a pull-out drawer that extends out of the brown outer shell, exposing the "Welcome to the social" tagline I obviously love so much. This drawer provides access to the Zune device itself, which can be extracted with a nice (Apple-like) cloth pull-tab. On either side of the device, two small compartments flip open to reveal nicely wrapped and packaged accessories, including painfully cheap headphones (with old-school foam ear bud covers like a 2001-era iPod) and the USB sync cable (which introduces yet another proprietary dock connector on the Zune side of the equation). Aside from the 'phones, everything is pretty high quality: All the components are wrapped up nicely, and the sync cable has nice plastic protectors on either end. The vibe is one of (Apple-like) substance. You feel like someone really cared when they put the whole thing together. If you've never seen an iPod, you'll be super impressed.

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#26 By 2960 (68.100.7.161) at 11/29/2006 1:08:26 AM
I love my iPods.

And that's all I got to say about that :)

TL

#27 By 3653 (68.52.143.149) at 11/29/2006 2:03:03 AM
to all those saying Zune will fail...

Can anyone give a few examples of where Microsoft went against an ENTRENCHED competitor and didn't end up with a solid market share leadership (the largest share of market amongst all competitors) before the end of the day?

I know I must be missing some obvious ones, but I'm at a loss at 1am to name any. Microsoft went against an entrenced Netscape, AOL, Oracle, Lotus, Novell, and and huge list of others... and ended up as the market share leader.

I suppose they barely have market share leadership in money management solutions against Intuit. And there are NEW competitions like ERP, CRM, and Search Engines... but surely we can all agree that those are still very much at early stages.

At later stages, we find products like Xbox (which appears on track to at least vie for market share leadership in this round).

Thoughts?

ps... apple fixed another 31 bugs this month. ouch. i just add that so that everyone can find a reason to reply to this post... even latch and his merry band.

This post was edited by mooresa56 on Wednesday, November 29, 2006 at 02:03.

#28 By 23275 (68.17.42.38) at 11/29/2006 2:03:48 AM
#25, 23, Yes, we've seen similar battery life - at first it was hard to believe, but the Zune has exceeded every expectation we and the kids have had.

#24, I think a lot of us were looking for balance - not rave reviews. Instead, we read, saw and heard one pundit after another decide for the Zune long before any of them had seen one, much less tested it.

Worse, and from what I can tell, not one of the pundits had any experience in Loyalty and Rewards marketing. None seemed to have any experience whatever and none reflected an understanding of how the Zune would be the first device to work "with" content providers - not just by providing protection, but by providing a user rewards system that actually performed marketing and sales for them. In terms of "innovation" this alone should have been enough to have any pundit applauding the Zune - even if it were pure crap technically - which it surely is not.

There is more...with Universal's and others' agreements with Apple coming due soon - Universal will probably seek a piece of each iPod sold - Microsoft stepped up and is paying and as such, gained access to one of the largest catalogs available. Remember at this point, this is paid by Microsoft and its Zune costs no more than a comparable iPod video. In other words, the cost was not passed onto consumers, but consumers gained the benefit - access to the catalog without paying any more for it.

So from where we sit, we have seen a lot of pundits, for one reason or another, decide ahead of time that they did not like the Zune. There was no analysis of the product - no real tests and certainly no analysis of the business or behaviors that the Zune and the Zune Marketplace were going to work with. Instead we saw them photocopy the feature set and watched as they glad handed one another over how cleverly they were decrying the Zune's demise.

That's not objective. It's not journalism and its not professional. Forget fair - no one asked for, or expected fair - this is after all, business.

Now the pros at Microsoft will work harder, leverage the platform, extend its capabilities and define how companies can work with content owners. Allard will pump his mountain bike riding legs like a mad man and while Apple and Co., lemmings in hand, have been dsitracted by the iTalk phone, it will already have been too late for the existing iPod and it will lose more market share to the Zune than anyone has predicted... all this right as Windows Vista, Xbox Live, and Soapbox close the circle around Apple - not one Boa, baby, but a freaking hyrda and Apple has what? iTalk - yeah, step into that arena, Apple.

The iTalk... man it will be sexy, too - BUT, sexy does not easily work in the mobile phone space. There is so much more to solving this one and once again, Microsoft, Verizon and others are going to lead as mobile entertainment fuses with communications. It is also helpful to note that Verizon's new video content WILL NOT be ported or play in iTunes - they have no intention of supporting iTalk, which in my opinion, will be the big flop of 2007. The Zune phone? You watch - this is Gates' last, "take em to the woodshed" walk. He's serious about "Unified Communications" and he has all the platform components in place. It isn't about phones, either - it is about "your PC" or "my PC" being with me all the time - and any host device becoming that PC - regardless of device, output panels, location, or network a profile from an OS not just "on" but "in" the cloud - where host OSes with common objects and "guest" software let one do as one wishes to do - e.g., they can all do all things, but "my PC" has rights to it and during "my session" from "my PC" it does it. That PC, by the way, will look a lot like a Zune.

#29 By 37 (67.37.29.142) at 11/29/2006 6:52:45 AM
mram, don't confuse chrishedlund with facts. It just makes his head spin.

#30 By 8556 (12.207.97.148) at 11/29/2006 10:19:30 AM
#27: You asked for exampled where MS went up against entrenched competitors and "didn't end up with a solid market share leadership", ie: #1.
Money vs. Quicken,
MSN (Live) Search vs. Google,
MSN IM vs. AIM,
MS Accounting vs. Quick Books,
Windows Mobile vs, Symbian (phones),
Other bombs:
Microsoft BOB, Web TV, Slate (web), and more.

Don't mistake failed efforts with failure. Like other established companies, MS tries what they can to grow. Thats what business's do. While Windows and Office still are the pillars of MS, new products will eventually come along that take off.

#31 By 37 (67.37.29.142) at 11/29/2006 10:22:30 AM
Money vs. Quicken - Agreed
MSN (Live) Search vs. Google - Live Search hasn't even been out a year.
MSN IM vs. AIM - MSN/Windows Live IM is crushing AIM in number of users.
MS Accounting vs. Quick Books - MS Accounting has been out only a year.

Funny how you think things should happen over night. You do know the difference between long term and short term goals, right?

#32 By 13030 (198.22.121.110) at 11/29/2006 10:52:19 AM
#31: You asked for a list and then still make excuses for MS. The credibility comment made earlier rings true. When you are a zealot it taints everything you say. Sure, there may be some truth to what you say, but it gets lost in the propaganda. This reminds me of those who vote straight party ballots during elections...

#33 By 37 (67.37.29.142) at 11/29/2006 11:30:28 AM
ch, what are you talking about? I didn't ask for any stinking list. Get your reading glasses on. And I have made no excuses for anyone. Post back when you figure out what you are talking about.

#34 By 13030 (198.22.121.110) at 11/29/2006 12:00:45 PM
#33: Sorry, you didn't ask for a list, mooresa56 did. I apologize for confusing mooresa56's zealotry for yours. However, you eagerly jumped in on the list excuse making, by adding the "product age" and "difference between goals" conditions, so the rest of my comment still applies.

(It's so hard to keep the MS zealots straight these days. They all sound the same you know.)

#35 By 37 (67.37.29.142) at 11/29/2006 12:53:38 PM
It's almost as hard as keeping track of the anti MS open source shills such as yourself! But nobody is complaining ;-)

#36 By 3653 (68.52.143.149) at 11/29/2006 1:11:47 PM
moron (aka ch). STOP and READ my comment. Beyond getting the authors incorrect, you obviously have some issue with comprehension as well.

I made reference myself that "product age" was a reasonable filter on the list... when I said...

"but surely we can all agree that those are still very much at early stages."

So, where is your list? You talk alot, but you listen very little.

Seeing bobsireno's reply (thanks, btw) furthers my contention that MSFT wins these battles in the end. Breaking down the list, I gotta take BOB and WebTV out... as there is no clear market let alone market leader (MSFT or anybody else). And Money/Quicken was already mentioned (by me). MS Accounting is barely even launched.

So the list looks something like:

- Windows Mobile versus Symbian - I think that meets the criteria. Its definitely not a new battle, and Microsoft clearly hasnt acheived market leader status. Its a great fight, and is far from over... but bobsireno is right.

- MSN IM - yeah, I think that one qualifies too. Same reasons as WindowsMobile versus Symbian. Long fight, and MSFT isnt the clear winner.

Any others?

This post was edited by mooresa56 on Wednesday, November 29, 2006 at 13:13.

#37 By 23275 (68.17.42.38) at 11/29/2006 1:46:50 PM
#36, I think Windows Mobile really is the clear winner in one important context - there are eleven (11) times the number of Windows Mobile and SmartPhone Edition users as there are Black Berry users. That was not always the case. Since my company has phones drop shipped to it for configuration for customers and we support both secure, through the air, active sync and direct "push" we have seen this conversion to Windows Mobile.

All users loved the Windows Mobile OS, but it took form factors like the Moto Q to tip it. Since that device hit the market, all but one last hold-out dumped BB. Others like the Dash, are almost as good. So for mobile professionals, there is a clear choice and it is Windows Mobile connected to Exchange 2003 Server.

In IM, it is LCS 2005 and Office Communicator Client and Mobile that professionals use - NOT/NOT any public IM. In that space, Microsoft is the very clear leader and with things like advanced presence awareness, I do not blame them on bit - it really does rock and one can add a presence token to any .NET app - and we do. This allows people to see who is availbale for what, when and how to reach them - including by voice, video, etc...
We use it in our shop and apps and I love it - TLS, our own ROOT CA and web proxy, etc... it is secure, only and this is the only way many companies will use or allow IM.

This post was edited by lketchum on Wednesday, November 29, 2006 at 13:51.

#38 By 37 (67.37.29.142) at 11/29/2006 1:49:26 PM
MSN/Windows Live IM is the worlds most popluar IM client.

#39 By 8556 (12.207.97.148) at 11/29/2006 2:33:54 PM
AWBrian: You nailed me on the Windows Live Messenger. My bad. Sorry. AIM sucks.

#40 By 13030 (198.22.121.110) at 11/29/2006 3:02:23 PM
#35: It's almost as hard as keeping track of the anti MS open source shills such as yourself! But nobody is complaining ;-)

Anti-MS, open source shill?!? Really? lol. Once again a MS zealot sees it only in black and white.

My position and posts here are definitely not from an extreme position unlike yours. If I'm so anti-MS, as you believe, why would I own MS stock? Why would I use MS products? Why would I develop MS solutions? You confuse critical commentary as "anti MS open source" because it doesn't align with your extremist, does no wrong, pro-MS position. I have praised MS for their superb dev tools (and especially SQL Server). In the same way, I have been critical of IE and also of the featuritis and bloat of Office. I use Firefox and a handful of open source dev tools, so I would hardly be a candidate for "open source shill", but I guess not being 100% MS-only qualifies me for such.

#36: moron (aka ch).

Hmmm... I don't know if I have a comeback for that. Let me check with my 7 year old and find out what the appropriate retort is for being called a "moron".

#41 By 13030 (198.22.121.110) at 11/29/2006 3:09:57 PM
#27 and #30 have touched on MS's strength: competition. When they have to buy or build a product to compete they do much better than just dreaming stuff up. They are much, much better at reacting to the market than creating the market.

#42 By 37 (68.190.114.234) at 11/29/2006 4:35:49 PM
Good questions CH. BTW:

Once again a Open Source zealot sees it only in black and white.

And if I was an MS zealot, why would I be using some NON MS software, NON MS hardware, have a NON MS gaming console, use a NON MS search engine, use NON MS property management system, use/deploy/purchase NON MS Point of Sales systems.

I have been more critical of MS than you could possibly imagine.

So I guess not using 100% open source qualifies me as an MS Zealot. Please don't post back until you have the facts. Making up stuff like you are now can normally be found in MY 7 year old son Dakotah. Last time he did that, he wasn't able to use his NON MS Nintendo GAMEBOY as well. (of course, since he is in elementary school and the teachers are teaching him how to use Windows, he MUST be an MS zealot too?)

You confuse my support for the zune (which I have actually USED) and my admiration for it's features that are beyond the iPod to be shilling for MS.

I have been critical of countless MS products. If you are wanting to go back and forth, I will take the time to put the list together, but I think that would exceed the character limit of our comments section.

But hey, it's you who has their head stuck in the ground, not I.

This post was edited by AWBrian on Wednesday, November 29, 2006 at 16:41.

#43 By 37 (68.190.114.234) at 11/29/2006 4:37:00 PM
"#41 By ch (302 Posts) at 11/29/2006 3:09:57 PM [Delete | Nullify]
#27 and #30 have touched on MS's strength: competition. When they have to buy or build a product to compete they do much better than just dreaming stuff up. They are much, much better at reacting to the market than creating the market. "

I think that is Google's mission statement as well.

#44 By 3653 (68.52.143.149) at 11/30/2006 3:51:58 PM
ch - " don't know if I have a comeback for that"

how about you add a product to the list?

I gave two product categories where MSFT has been competing for more than 1 year, and where they haven't reached market leader status. Although lketchum makes good arguments that those don't even qualify.

So, can you give me a third one? Because if you can't then I think HISTORY tells us alot about how this Zune/iPod competition will go.

#45 By 13030 (198.22.121.110) at 12/1/2006 11:27:36 AM
#44: how about you add a product to the list?

Microsoft Dynamics, the software previously known as Microsoft Business Solutions with pieces originating from Great Plains over five years ago... still not the market leader.

Gaming consoles. World-wide or domestic, Sony still has the lead over the past several years.

I would also propose the free e-mail market. (Where's my research assistant NotParker when I need him?)

#46 By 37 (76.210.78.134) at 12/1/2006 2:11:52 PM
For the record, Hotmail/Windows Live Mail is number 1 for web email. Secondly, with the Xbox 360 pushing almost 10 million units this month to the PS3's 500,000 by the end of the month (speaking of a failure, nothing but problems with the overpriced PS3), I would have to say, MS is sitting good in both categories.

#47 By 3 (62.253.128.15) at 12/1/2006 5:40:00 PM
#46 - wasn't that only because when they bought Rocketmail it was a company already at number one (if not close), that means it didn't do it itself. Also I'm still not sure that hotmail is the most used mail system, for actual sending of mail I still think it might be yahoo. I have a hotmail account only for passport, never use it for mailing.

As for the Xbox 360, while I have nothing but praise for it, giving a judgement on the PS3 marketshare against the 360 right now is just silly as it clearly won't be the leader there and as for the nothing but problems, its the same amount as hit the first 360 shipments, except lets hope Sony don't cover it up as much as MS did.

This post was edited by Byron_Hinson[AW] on Friday, December 01, 2006 at 17:43.

#48 By 3653 (68.52.143.149) at 12/2/2006 1:58:38 AM
"As for the Xbox 360... it clearly won't be the leader there"

I would have agreed until every single launch fear of Sony's was fully realized. i think this is Microsoft's market to lose, at this point. Time will tell. Sony is simply gonna have to cut that price by $200 ASAP, and that just isn't likely.

Re: hotmail. Yes, it was popular when bought in 1996, but there wasnt exactly a defined "free email" market at the time. That purchase was incredibly forward-thinking. And innovation through acquisition is fair game. Hell, google and apple buy half their "new features" too. Did google create their mapping solution? Nope.

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