When Bill Gates cannot show unmitigated glee over a Microsoft Corp. product, the world's largest software company has a problem.
Last week, after watching a demonstration of the most important version of the Windows operating system in a decade, even a normally enthusiastic Gates could not hide his frustration with a project that is years behind schedule.
"It would be super," he said, "to get that out in the hands of our customers."
Gates, Microsoft's chairman, is the most important of thousands of technologists growing restless with the recent pace of innovation at the company he co-founded in 1975.
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