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Geeks to the Rescue: Best Buy Bolsters Its Field Technicians and Business Consultants With Microsoft Solutions | |
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| Time: 09:02 EST/14:02 GMT | News Source: Microsoft Press Release | Posted By: Jonathan Tigner | ||
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Microsoft Corp. today announced that Best Buy Co. Inc., a leading specialty retailer of consumer electronics, computers and applications, has selected multiple Microsoft® technologies to help its field technicians and consultants increase productivity, better understand and serve consumers and small businesses, and develop stronger relationships with its customers. The retailer’s Geek Squad service team, a group of more than 11,000 specially trained Agents who solve computer problems for customers by visiting their homes and small businesses, is now using 3,000 Windows Mobile®-powered Smartphones to schedule and route customer service calls, to improve communication and collaboration capabilities, and to easily access Internet-based technical content. In addition, Best Buy For Business — a growing unit of more than 1,000 consultants who sell, implement and support solutions for small-business customers — is now using Microsoft Dynamics™ CRM 3.0 in-house as part of a comprehensive solution for supporting its complex sales cycle. | ||
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