Microsoft Corp. announced that Response Point Service Pack 1 (SP1) is now generally available. SP1 is a significant feature update to Microsoft Response Point, easy-to-use and -manage phone system software designed for small businesses with one to 50 employees. Current Response Point customers and partners in the U.S. and Canada can download SP1 for free at http://www.microsoft.com/responsepoint.

“Small businesses want the same powerful, productive and cost-saving features that big businesses enjoy, but tailored to their needs,” said Xuedong Huang, general manager of Microsoft Response Point. “By aligning with industry-leading vendors, SP1 delivers improved performance with many new features like voice over Internet protocol (VoIP) calling, in a complete phone system that can help small businesses and channel partners grow their businesses.”

Response Point SP1 builds on the overall ease of version 1 and enables small businesses to immediately take advantage of powerful new features, including session initiation protocol (SIP) trunking for VoIP calling; click-to-call functionality for any contact using the Assistant software; a call history log; and the ability to select music for parked calls and hold time. SP1 is a simple, free download that takes a matter of minutes for a customer or partner to install.