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  Exchange team seeking helpdesk data
Time: 13:27 EST/18:27 GMT | News Source: You Had Me At EHLO | Posted By: Michael Dragone

One of the areas we know can be costly for our customers is the cost of having a large helpdesk staff to investigate and resolve issues reported by users. We've done an extensive scrub of MSIT's helpdesk data (pivoted by root cause rather than symptom) and have identified several areas where we can improve in future releases of exchange. For example there are a couple of key NDRs that repeatedly cause problems for users and so we're working on reducing the frequency of those where possible, and where not, having better ways of helping the end user or helpdesk engineer resolve the problem.
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