Microsoft says Windows Vista, the newest version of its franchise product, is a roaring commercial success. Perhaps. It's also been a model in bad public relations. Vista has come under withering criticism across the Internet, with consumers hurling complaints about incompatible hardware and software, suspected bugs, and design mistakes. Independent polls suggest the negative buzz could stall Vista's adoption and encourage consumers to consider alternatives to what in the past has been an inevitable march to a new Windows version.
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