From a support tech's point of view, one of the most useful new features in Windows XP is the Remote Desktop feature. With it, you can remotely access a Windows XP workstation without having to personally visit the user's desk. Almost everything you can do sitting in front of the machine, you can do from the relative comfort of your cubicle. If there's one major drawback to Remote Desktop, though, it's that you need to be running Windows XP from the machine you're on to access the remote Windows XP workstation.
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