Microsoft is working on a new reparations strategy, known internally as a customer incentive program, for those customers with volume licensing programs who will be negatively affected by the delay in the release of Windows Vista and Office 2007.
But even if Microsoft sticks to its current timetable for the delivery of Vista and Office 2007, the delays mean that some customers who bought Software Assurance and who would have qualified for those upgrades if they had shipped as originally expected will not get them before their contracts expire.
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