Microsoft Corp. is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday.
The firm plans to make its Dynamics CRM Professional Edition for Service Providers software available to partners at its Convergence 2006 conference in Dallas.
"I expect one-quarter to one-third of our CRM business will end up being hosted over time, probably over the next 24 months," Brad Wilson, general manager of Microsoft Dynamics CRM, said in a phone interview.
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